Refund policy

Return & Refund Policy

30 day guarantee

If your order arrives damaged, does not power on, or never arrives, contact us
within 30 days of delivery and we will replace it or refund you.

How to start a claim
Email support@kineticfitco.com with your order number and a photo or short
video showing the issue. We respond within 1 business day.

Returns
Approved claims require the item to be returned before a replacement or refund
is issued. We will send you the return address once your claim is approved.
Return shipping is the customer's responsibility. Items must be returned in
their original packaging.

What is covered
- Units that arrive damaged or broken
- Units that do not power on or fail to hold temperature
- Orders that never arrive

What is not covered
- Change of mind returns
- Damage from misuse, drops, or liquid exposure
- Orders with an incorrect shipping address provided at checkout
- Claims made more than 30 days after delivery

Refund timing
Once your return is received and inspected, refunds are issued to the original
payment method within 5 to 10 business days. Original shipping charges and
shipping protection fees are not refundable.

Order changes and cancellations
Orders cannot be changed or cancelled once shipped. To update your address,
contact us within 12 hours of ordering.