Refund policy

Refund & Return Policy

At Kinetic, every order is carefully prepared and inspected before it ships. Because of the nature of our products, all sales are final — we do not accept returns or offer refunds once an order has been placed.

We stand behind the quality of what we make. If your item arrives damaged or defective, we'll make it right: contact us at iapstar@outlook.com within 7 days of delivery with a photo of the issue, and we'll send you a free replacement at no additional cost.

Please note:

• Orders cannot be cancelled or modified once placed, as they enter fulfillment immediately. Please double-check your order and shipping details before completing your purchase.
• We're unable to accept returns or issue refunds for change-of-mind, incorrect address entry, or ordering errors.
• Packages returned to us due to an incorrect address, refusal, or failure to collect are not eligible for a refund.
• Replacement claims must be submitted within 7 days of delivery with photo evidence.
• This policy applies to all products sold through kineticfitco.com.

Questions before you buy? Reach out anytime at iapstar@outlook.com — we're happy to help.